Refund policy

Return & Refund Policy

Last updated: 25 June 2026

At Game-Supply, we want you to be satisfied with your order. This Return & Refund Policy explains how returns, refunds and damaged or incorrect items are handled.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused, with all original packaging, accessories, manuals and tags where applicable. You will also need the receipt, order confirmation or another proof of purchase.

How to Start a Return

To request a return, please contact us first by email at info@game-supply.com or by phone at +44 20 7379 9449.

Please include your order number, the item you would like to return and the reason for the return.

Once your return request has been reviewed and approved, we will provide you with return instructions.

Returns should be sent to: Starling Shipping LTD, Theophanous Theodotou 10, 1065 Nicosia, Cyprus.

Items sent back without first requesting a return may not be accepted.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item arrives damaged, defective or incorrect.

We recommend using a tracked shipping service when returning an item. We are not responsible for returned parcels that are lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If your item is damaged, defective or incorrect, please contact us as soon as possible.

Please include your order number, a description of the issue and clear photos of the item and packaging. Our support team will review your case and work with you to provide a suitable solution.

Non-Returnable Items

Certain items cannot be returned, including custom or personalised products, gift cards, and items that have been used, damaged after delivery or are missing original packaging or accessories.

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the original item first. Once the return has been approved, you can place a new order for the item you want.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@game-supply.com.