Shipping policy
Shipping Policy
Last updated: 25 June 2026
This Shipping Policy explains how and when orders from Game-Supply are processed, shipped and delivered.
Shipping Destination
We currently deliver only within the United Kingdom.
We do not ship internationally at this time. If your location is outside our delivery area, checkout will not allow you to complete the order.
Order Processing Time
Orders are processed within 1–2 working days.
Our working days for order processing are Monday to Saturday.
Orders placed and paid before 10:00 PM London time are entered into processing starting from the same working day.
Orders placed after 10:00 PM London time, or on a day when processing is not available, will begin processing on the next working day.
Delivery Time
Delivery usually takes 4–7 working days after dispatch.
Our delivery days are Monday to Saturday.
The total estimated delivery time is typically 5–9 working days.
Delivery times are estimates and may vary due to carrier delays, high order volumes, public holidays or other circumstances outside our direct control.
Shipping Method
We use tracked shipping through our logistics partners. The carrier may vary depending on the destination and the parcel type.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking information may take 24–48 hours to update after dispatch.
Shipping Costs
We offer free shipping on all orders within the United Kingdom.
All applicable costs, including taxes and shipping, are shown at checkout before you place your order.
The total amount shown at checkout is the final amount payable. We do not charge hidden fees after checkout.
Customs, Duties and Taxes
For orders delivered within the United Kingdom, all applicable charges are included in the checkout total.
The total shown at checkout is the final amount payable for your order. Customers will not be charged additional import duties, customs fees or taxes by Game-Supply after the order has been placed.
Delivery Issues and Address Errors
Please make sure your shipping address is complete and accurate before placing your order.
We cannot guarantee address changes once an order has entered processing or has been dispatched.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses, missed delivery attempts, or failure to collect a parcel.
If a parcel is returned to us due to an address error or failed delivery, we will contact you to arrange the next steps.
Lost, Delayed or Damaged Shipments
If your order has not arrived within the expected delivery timeframe, please contact us.
For damaged items, please contact us as soon as possible and include clear photos of the item and packaging. Our support team will review the issue and work with you to provide a suitable solution.
Contact
Starling Shipping LTD, Theophanous Theodotou 10, 1065 Nicosia, Cyprus.
Email: info@game-supply.com
Phone: +44 20 7379 9449
Opening Hours: Monday to Saturday, 9:00 AM – 6:00 PM.